accepted methods of payment

Customers can pay with Cash App, PayPal, Venmo, or Zelle. We will provide our payment information with your invoice.

Estimated Shipping and Delivery TimelineS

Custom orders are subject to a case-by-case delivery timeline. We will work with our customers to ensure a timely delivery while creating the highest quality product that our customers will love.

Delivery is based on the current delivery service (FedEX, UPS, USPS) and their timelines.

CAN I RETURN MY ITEM?

Customs - We do not accept returns as all items are custom made to order. If your order arrives damaged, we will be happy to send a replacement. (Please see Damages and Replacements)

DAMAGES AND REPLACEMENTS

Unfortunately, some items will be damaged or even lost during shipping. We are happy to replace these items. We will need you to work with us to guarantee this replacement. Please open your packages carefully. You must save all packaging, and send us the required photos for insurance purposes. In some cases you may need to drop your package off at an eligible drop off location. Upon completion of those steps, we will begin production of your replacement.

Where are my items made?

All items are made by us (Stacey and Will) at our home in Florida. When you purchase from us, you are directly supporting small business.

HOW DO I HANG MY ITEM(S)?

Larger customs will include an easy to use two part hanging cleat. We will pre-install the sign portion. However; you are responsible for the installation of the wall portion. We are not responsible for any damages due to bracket installation.

Other items may include hanging hardware, while smaller items are best left to small hangers that we will install. We try and use our best discretion on hardware included. We are not responsible for damages due to hanging or from signs falling.